Support
We're a small team and we read every ticket.
Or email us directly
aee.support.official@gmail.com — please include your account email and a description of the issue. We aim to reply within 2 business days.
Frequently asked questions
How do I cancel my Premium subscription?
On iOS, open the Settings app → tap your name → Subscriptions → AEE Premium → Cancel. You'll keep Premium until the end of the current billing period.
How do I get a refund?
See our refund policy for the rules per platform. Short version: App Store purchases go through reportaproblem.apple.com; web (Stripe) purchases are 14 days no-questions-asked; Founders Lifetime is 30 days. To start a request, open a refund ticket.
How do I delete my account and data?
In the app, go to Profile → Account → Delete account. This permanently removes your profile, library, ratings, and Companion history within 30 days.
My import from AniList / MyAnimeList isn't working.
Make sure your list is set to public on the source site, then retry. If it still fails, open a ticket above with your username and the source.
I forgot my password.
On the sign-in screen tap Forgot password and we'll email you a reset link. Check your spam folder if it doesn't arrive within a few minutes.
Is my data private?
Yes. We don't sell your data and we don't allow our AI providers to train on your conversations. See our Privacy Policy for details.